Resolving the "Printer is in Error State" Issue on HP Printers in Windows 10: A Step-by-Step Guide

Posted on 10 October, 2023 by xeets

Encountering the dreaded "printer is in error state hp windows 10" message on your HP printer can be frustrating, especially when you're in the midst of an important printing task. However, fear not! In this comprehensive guide, we will walk you through the steps to resolve this issue on a Windows 10 system.

Step 1: Verify Physical Connections

Ensure that all cables connecting your HP printer to your computer are securely plugged in. This includes power cords and USB cables. If your printer is wireless, make sure it's connected to the same network as your Windows 10 device.

Step 2: Check Printer Status

Navigate to the Control Panel on your Windows 10 computer and select "Devices and Printers." Locate your HP printer in the list and ensure it's set as the default printer. If it's listed as "Offline," right-click and select "Use Printer Online."

Step 3: Clear Print Queue

A clogged print queue can often lead to the "Printer is in Error State" message. Open the "Devices and Printers" window again, right-click your printer, and select "See what's printing." From the new window, choose "Cancel All Documents."

Step 4: Restart Print Spooler Service

Press the Windows key + R to open the Run dialog box. Type "services.msc" and press Enter. Locate the "Print Spooler" service, right-click it, and select "Restart."

Step 5: Update Printer Drivers

Outdated or incompatible drivers can cause printer errors. Visit the official HP website, enter your printer model, and download the latest drivers for your Windows 10 system. Install the drivers following the on-screen instructions.

Step 6: Run the HP Print and Scan Doctor

HP provides a handy tool called the "HP Print and Scan Doctor" designed to diagnose and resolve common printing problems. Download and run this tool, and it will guide you through the troubleshooting process.

Step 7: Disable Firewall and Antivirus

Sometimes, security software can interfere with the printer's connection. Temporarily disable your firewall and antivirus software, then attempt to print again.

Step 8: Reinstall the Printer

If all else fails, try reinstalling the HP printer. Remove it from your list of devices and printers, then reinstall it using the original installation CD or by downloading the drivers from HP's official website.

Conclusion:

Resolving the "printer in error state on windows 11" issue on your HP printer in Windows 10 can be achieved with patience and systematic troubleshooting. By following these step-by-step instructions, you'll be back to smooth printing in no time. Remember, if you encounter any difficulties, don't hesitate to seek additional support from HP's customer service or community forums. Happy printing!