Troubleshooting Guide: Fixing the "HP Printer is in Error State" on Windows 10

Posted on 29 September, 2023 by kejemo3386

Introduction

HP printers are renowned for their reliability and quality, but like any other technology, they can occasionally encounter issues. One common problem you might face is the "HP Printer is in Error State" message on your Windows 10 computer. This error can be frustrating, but fear not; we've compiled a comprehensive troubleshooting guide to help you get your HP printer back up and running. HP printer is in error state windows 10

Step 1: Check the Basics

Before delving into more complex troubleshooting, it's essential to ensure everything is set up correctly:

• Ensure the printer is turned on and connected to your computer.
• Check for any paper jams or low ink/toner levels that might be causing the error.
• Verify that the printer is properly connected to your computer via USB cable or Wi-Fi.

Step 2: Restart Your Printer and Computer

Sometimes, a simple restart can resolve the error:

1. Turn off your HP printer.
2. Shut down your Windows 10 computer.
3. Unplug the power cord from the printer and the power source.
4. Wait for a minute, then reconnect the power cord.
5. Turn on the printer and your computer.

Step 3: Clear Print Queue

A stuck print job in the queue can lead to errors. Follow these steps to clear the print queue:

1. Press the Windows key + X on your keyboard and select "Settings."
2. Go to "Devices" and then "Printers & scanners."
3. Locate your HP printer, right-click on it, and select "Open queue."
4. Delete all pending print jobs.

Step 4: Update or Reinstall Printer Drivers

Outdated or corrupted printer drivers can cause the "HP Printer is in Error State" issue:

1. Press the Windows key + X and select "Device Manager."
2. Expand the "Print queues" section, right-click on your HP printer, and choose "Update driver."
3. Follow the on-screen instructions to update the driver.
4. If updating doesn't work, you can try uninstalling the driver and reinstalling it from the HP website.

Step 5: Restart the Print Spooler Service

The Print Spooler service manages the print jobs in the queue. Restarting it can help resolve issues:

1. Press the Windows key + R to open the Run dialog box.
2. Type "services.msc" and press Enter.
3. Locate "Print Spooler" in the Services window.
4. Right-click on it and select "Restart."

Step 6: Disable and Re-enable the Printer

Disabling and re-enabling your HP printer can refresh its connection:

1. Go to "Devices" in Windows 10 Settings.
2. Find your HP printer and click on it.
3. Under "Manage," click "Disable."
4. Wait a moment, then click "Enable."

Step 7: Run the HP Print and Scan Doctor

HP provides a handy tool called the HP Print and Scan Doctor to diagnose and resolve common printer issues:

1. Download and install the HP Print and Scan Doctor from the HP website.
2. Run the tool and follow the on-screen instructions to identify and fix issues.

Step 8: Check for Windows Updates

Sometimes, a Windows update can resolve compatibility issues:

1. Open Windows Update by pressing the Windows key + I, then go to "Update & Security."
2. Click "Check for updates" and install any pending updates.

Step 9: Contact HP Support

If none of the above steps resolve the issue, consider reaching out to HP's customer support for further assistance. They can provide specialized guidance and solutions for your specific HP printer model.

Conclusion

Dealing with the "HP Printer is in Error State" message on Windows 10 can be frustrating, but with patience and the steps outlined in this troubleshooting guide, you can often resolve the issue and get your HP printer back to its reliable printing performance. Remember that it's essential to follow the steps in order, as many issues can be fixed with simpler solutions before resorting to more advanced troubleshooting methods. printer in error state