Resolving "Printer is in Error State" on HP Printers in Windows 10: A Step-by-Step Guide

Posted on 19 September, 2023 by xeets

Dealing with a printer error can be frustrating, especially when you're in the midst of an important printing task. One common issue many printer is in error state hp windows 10 users face is the dreaded "Printer is in Error State" message, particularly with HP printers. In this article, we will guide you through a step-by-step process to troubleshoot and resolve this problem.

Step 1: Check Hardware Connections

Before delving into software solutions, it's crucial to ensure that all hardware connections are secure. Make sure that the printer is properly plugged into the power source and connected to your computer via USB or wireless connection. Additionally, inspect the ink or toner cartridges to ensure they are properly seated.

Step 2: Restart the Printer and Computer

Sometimes, a simple restart can do wonders. Power down both your printer and computer, wait for a few minutes, and then power them back on. This action can clear minor glitches that may be causing the error state.

Step 3: Verify Printer Status

1. Open the Control Panel on your Windows 10 system.
2. Navigate to "Devices and Printers."
3. Locate your HP printer in the list of devices.
4. Check if it displays as "Offline" or if there are any pending print jobs.

If the printer shows as offline, right-click on it and select "Use Printer Online."

Step 4: Update Printer Drivers

Outdated or incompatible drivers can often lead to printer errors. Follow these steps to update your HP printer drivers:

1. Press the Windows key + X on your keyboard and select "Device Manager."
2. Expand the "Printers" section.
3. Right-click on your HP printer and select "Update driver."
4. Choose "Search automatically for updated driver software" and follow the on-screen instructions.

Step 5: Clear Print Queue

A backlog of print jobs can sometimes lead to the "Printer is in Error State" message. Here's how you can clear the print queue:

1. Press the Windows key + R, type "services.msc," and press Enter.
2. Locate the "Print Spooler" service, right-click it, and select "Stop."
3. Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS.
4. Delete all the files in this folder.
5. Return to the Services window, right-click on "Print Spooler," and select "Start."

Step 6: Run the HP Print and Scan Doctor

HP provides a handy tool called the "HP Print and Scan Doctor" to automatically diagnose and fix common printing issues. Download and run this tool from the official HP website.

Step 7: Check for Windows Updates

Make sure your Windows 10 system is up-to-date. Sometimes, critical updates can include patches for printer-related issues.

Conclusion

Encountering the "printer in error state" message on your HP printer in Windows 10 can be a frustrating experience. However, by following these step-by-step troubleshooting tips, you'll be well-equipped to resolve the issue and get your printer back up and running smoothly. Remember, patience and persistence are key when dealing with technology hiccups, so don't get discouraged if the first attempt doesn't yield results. Happy printing!