How to Properly Cancel Your Shopify Subscription Like a Pro

Posted on 10 June, 2024 by BoonApps

Canceling your Shopify subscription may seem daunting, but with the right steps, you can do it smoothly and efficiently. Whether you're switching to a different e-commerce platform or closing your online store, this guide will help you cancel Shopify subscription like a pro.

Evaluate Your Decision

Assess Your Reasons

Before you cancel, make sure you have evaluated the reasons for leaving Shopify. Are high transaction fees, limited customization options, or expensive add-ons the main issues? Understanding your reasons will help you find a better solution or alternative platform.

Consider Alternatives

Research other e-commerce platforms like WooCommerce, BigCommerce, or Magento. Compare their features, pricing, and ease of use to ensure they meet your business needs.

Backup Your Data

Export Customer and Order Data

To avoid losing valuable information, export your customer and order data. Go to your Shopify admin, navigate to "Customers" and "Orders," and use the export feature to download the data in CSV format.

Save Product Information

Export your product information, including images, descriptions, and inventory levels. This will make it easier to migrate to a new platform if needed. Go to "Products" in your Shopify admin and use the export feature.

Fulfill Pending Orders

Complete Outstanding Orders

Before canceling your subscription, ensure all pending orders are fulfilled. This will prevent any disruptions in your customer service and maintain your business reputation.

Notify Customers

Inform your customers about your decision to cancel your Shopify store, especially if you're moving to a new platform. Provide them with the necessary information regarding future orders and how they can reach you.

Cancel Third-Party Apps and Services

Review Active Subscriptions

Review all active third-party apps and services connected to your Shopify store. Cancel any subscriptions to avoid unnecessary charges after you close your account.

Remove App Integrations

Remove app integrations from your Shopify store. Go to your Shopify admin, navigate to "Apps," and uninstall any third-party applications you no longer need.

Pause Your Store (Optional)

Consider Pausing Instead of Canceling

If you're unsure about canceling your subscription permanently, consider pausing your store. Shopify offers a "Pause" plan that allows you to temporarily halt your store's operations while maintaining your data and settings.

How to Pause

To pause your store, go to your Shopify admin, navigate to "Settings," then "Account," and select the "Pause store" option. Follow the prompts to complete the process.

Close Your Store

Navigate to Account Settings

To cancel your Shopify subscription, start by logging into your Shopify admin and navigating to "Settings." From there, go to "Account."

Select Close Store

In the "Account" section, scroll down to find the "Store status" section. Click on "Close store" and follow the prompts to complete the cancellation process.

Provide Feedback

Shopify may ask for feedback on why you're canceling your subscription. Provide honest feedback, as it can help them improve their services.

Confirm Cancellation

Check for Confirmation Email

After completing the cancellation process, Shopify will send a confirmation email to the address associated with your account. Make sure to check your email and keep this confirmation for your records.

Verify Billing Cessation

Ensure that no further charges are made to your account. Check your bank statements and Shopify account to confirm that the subscription has been fully canceled.

Transfer Your Domain

Transfer Shopify Domain

If you purchased a domain through Shopify, you might want to transfer it to a different registrar. Go to your Shopify admin, navigate to "Online Store," then "Domains," and follow the instructions for transferring your domain.

Point Domain to New Platform

If you're moving to a new e-commerce platform, update your domain settings to point to your new store. This will ensure a seamless transition for your customers.

Communicate with Your Customers

Announce the Change

Communicate with your customers about the change. Use email newsletters, social media, and your website to inform them about your decision to cancel your Shopify store and what it means for them.

Provide Contact Information

Ensure that your customers know how to reach you for any questions or concerns during and after the transition. Provide clear contact information on your website and in your communications.

Plan Your Next Steps

Prepare for Migration

If you're moving to a new e-commerce platform, prepare for the migration process. Import your saved data, set up your new store, and test all functionalities to ensure a smooth transition.

Evaluate Business Strategy

Take this opportunity to evaluate your business strategy. Identify areas for improvement and make necessary adjustments to ensure the success of your new e-commerce platform.

Conclusion

Canceling your Shopify subscription doesn't have to be a stressful process. By following these steps, you can ensure a smooth transition and minimize any potential disruptions to your business. Remember to back up your data, fulfill pending orders, cancel third-party apps, and communicate with your customers. Whether you're switching to a new platform or closing your online store, proper planning and execution will help you handle the cancellation like a pro. Take this opportunity to reassess your business strategy and make informed decisions that will support your long-term success.