Troubleshooting Guide: Brother Printer Connected But Not Printing – A Step-by-Step Solution

Posted on 27 December, 2023 by tau singh

Dealing with a brother printer not printing black color correctly can be a frustrating experience. However, before you throw your hands up in despair, take a deep breath and follow this comprehensive step-by-step guide to troubleshoot and resolve the issue. We'll cover common problems and provide practical solutions to get your Brother printer back to its efficient printing mode.

Step 1: Check Physical Connections The first and foremost step is to ensure that all physical connections are secure. Verify that the USB or Ethernet cable connecting your Brother printer to your computer is properly plugged in at both ends. If you're using a wireless connection, confirm that the printer is connected to the correct Wi-Fi network.

Step 2: Restart Your Devices Sometimes, a simple restart can work wonders. Turn off both your computer and Brother printer, wait for a few minutes, and then power them back on. This can help resolve minor connectivity issues and refresh the connection between the devices.

Step 3: Verify Printer Status Check the printer's display panel for any error messages or warning lights. Resolve any indicated issues, such as low ink levels, paper jams, or other hardware problems. Clearing these issues may be the key to restoring your printer's functionality.

Step 4: Update Printer Drivers Outdated or incompatible printer drivers can lead to printing issues. Visit the official Brother website and download the latest drivers for your printer model. Install the updated drivers on your computer, and ensure that they are compatible with your operating system.

Step 5: Run the Printer Troubleshooter Most operating systems, including Windows and macOS, come with built-in printer troubleshooters. Run the troubleshooter to identify and automatically fix common printing problems. Follow the on-screen instructions to complete the process.

Step 6: Check Printer Queue A stuck print queue can prevent your documents from being printed. Open the printer queue on your computer and cancel any pending print jobs. After clearing the queue, try printing a test page to see if the issue persists.

Step 7: Disable Firewall and Antivirus Firewall and antivirus programs can sometimes block the communication between your computer and printer. Temporarily disable these security features and attempt to print again. If the problem is resolved, consider adjusting the settings to allow communication between your devices.

Step 8: Reset Printer Settings Resetting your Brother printer to its default settings can help eliminate any custom configurations causing printing issues. Refer to your printer's manual for instructions on how to perform a factory reset.

Conclusion: By systematically following these steps, you should be able to identify and resolve the issue of your brother printer connected but not printing. Remember to double-check each step and proceed with patience. If the problem persists, it may be wise to contact Brother's customer support for further assistance.